Shipping, return & exchange policy

Every order is packed in discreet, tamper-evident packaging with no indication of its contents, so your privacy is fully protected during transit. All parcels are shipped with tracking, and you can follow your delivery from our pharmacy to your door.

Prescription orders are only dispatched after a licensed pharmacist has verified a valid prescription. This verification step typically adds one business day to processing and keeps every order safe and compliant.

Most orders are processed within 1–3 business days after successful payment confirmation. Before dispatch, every order passes through our quality protocol:

• Order verification and security screening for fraud prevention.
• Pharmacist review and prescription verification where required.
• Strict quality checks on every item before it is packed.
• Secure, discreet packaging in tamper-evident materials.

You will receive a confirmation email once your order is dispatched, along with your tracking details.

Standard delivery: 4–7 business days after dispatch.
Express delivery: 2–4 business days after dispatch.

Delivery estimates begin when the order leaves our pharmacy, not when the order is placed. Estimates are not guaranteed and may be affected by weather conditions, carrier delays, or other factors outside our control.

We currently ship within the United States only. Some prescription medicines require an adult signature on delivery — if nobody is available, the carrier will attempt redelivery or hold the package at a local facility.

For patient safety, prescription medication that has left the pharmacy cannot be returned to stock or resold. Returns and refunds are accepted in the following verified cases:

• Damaged items (verified through Customer Support with photos).
• Incorrect product, strength, or quantity dispensed.
• Expired product (verified via batch number).
• Missing items from your parcel.
• An order cancelled by our pharmacist during prescription review.
• An order confirmed lost by the carrier.

All return requests must be submitted within 10 business days from the date of delivery. Approved refunds are processed within 3–7 business days to your original payment method.

Unopened, sealed over-the-counter and wellness products may be returned within 30 days of delivery for a full refund of the product price.

If you received the wrong item or a damaged product, you may request an exchange within 14 days of delivery. Please keep the original packaging and provide your order number plus photos of the issue.

Once verified by our support team, a replacement is dispatched at no extra cost to you. Exchanges are issued for the same product and strength originally ordered.

Orders can be cancelled at no cost any time before they are dispatched — just contact us with your order number. Prescription orders can also be cancelled at any point during pharmacist review.

You can browse recent successful deliveries on our Delivery Proof page, and you will receive tracking details by email and SMS once your order ships.

Questions about shipping, returns, or exchanges? Reach us any time:

• Email: sales@xanaax.shop
• Phone: +1 (772) 555-0148
• Address: 8777 20th St, Vero Beach, Florida 32966, USA

We respond within one business day.